Privacy policy

Enjoy the peaceful outdoor spaces at Apartments Terrarossa, perfect for relaxing after a day by the sea.

Privacy Policy

1. Introduction

Welcome to Apartments Terrarossa. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make an inquiry or booking with us.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Booking details (dates of stay, number of guests, special requests)

  • Communication records when you contact us

  • Technical data such as IP address, browser type, and cookies

We only collect information that is necessary to provide our services and improve your experience.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process booking inquiries and reservations

  • To communicate with you regarding your stay

  • To provide customer support

  • To improve our website and services

  • To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

4. Legal Basis for Processing (GDPR)

As we operate within the European Union, we process your personal data in accordance with the General Data Protection Regulation (GDPR). We rely on the following legal bases:

  • Your consent

  • Performance of a contract (booking accommodation)

  • Legal obligations

  • Legitimate interests (such as improving services)

5. Sharing Your Information

We may share your information only when necessary, for example:

  • With payment providers or booking systems

  • With legal authorities if required by law

  • With service providers who assist in operating our website (e.g. hosting services)

All third parties are required to protect your data in accordance with applicable laws.

6. Cookies

Our website may use cookies to improve user experience and analyze website traffic.

Cookies help us:

  • Understand how visitors use our website

  • Improve website performance

  • Remember user preferences

You can disable cookies in your browser settings at any time.

7. Data Retention

We keep your personal data only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, or reporting requirements

After this period, your data will be securely deleted.

8. Your Rights (GDPR)

You have the following rights regarding your personal data:

  • Right to access your data

  • Right to correct inaccurate data

  • Right to request deletion (“right to be forgotten”)

  • Right to restrict processing

  • Right to object to processing

  • Right to data portability

To exercise any of these rights, please contact us using the details below.

9. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

However, please note that no method of online transmission or storage is 100% secure.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Apartments Terrarossa
Fažana, Istria, Croatia
Email: pineta25@apartments-terrarossa.com